SPEDIZIONI / DELIVERY

DESTINAZIONI NAZIONALI / DOMESTIC DESTINATIONS (ITALY):

Gli ordini vengono presi in carico entro 5 giorni lavorativi e affidati al corriere.
Incaricheremo il corriere espresso che ritirerà l’ordine dal nostro magazzino. La consegna avverrà entro 2-4 giorni dalla presa in carico dell’ordine. Ogni scatola viene imballata con cura contro eventuali rotture. In caso di danneggiamenti accidentali dovuti al trasporto, le bottiglie rotte verranno sostituite a nostro carico.

Orders will be processed within 5 working days and handed to the courier. The express courier will collect the order from our warehouse. Expect delivery within 2-4 days from payment receipt. Each box is carefully packed against any breakages. In case of accidental breakages due to transport, broken bottles will be on us.

 


 

WORLDWIDE DESTINATIONS:

Each order is handled within 5 working days and passed over to the courier.

MBE “MAIL BOXES ETC” shipping services(*) will collect the order from our warehouse and they will appoint the most convenient courier/carrier for your country. Shipments are managed by specialized personnel until they reach final destination. Costs include packaging in certified Styrofoam, and 3-ply shipping cardboard, all of the documentation needed for leaving Italy and the documents needed to clear the point-of-entry customs. They also include tracking to provide reliable service.

  • EU: 5-10 days
  • USA: Wine shipments depart weekly. The average time for shipment to arrive at destination is 10-15 working days from day of shipment (barring any delays in customs). Allow up to 25 days delivery.
  • WORLDWIDE: 5-15 days.

Delays in deliveries due to bad weather, strikes and difficult delivery areas may occur.

CUSTOMS DUTIES

  • INCLUDED FOR WINE’S SHIPMENTS WITHIN EU
  • INCLUDED FOR WINE’S SHIPMENTS TO PRIVATE CITIZENS WITH USA DESTINATION (When shipping to an IMPORTER or for OIL ONLY shipments: taxes, duties and customs fees are billed to the recipient)
  • FOR ALL OTHER COUNTRIES CLICK HERE.

 If customs are not accepted, goods can be destroyed or returned to the sender. No refund will be recognized in case you do not accept custom duties.

BANK TRANSFER:
If you have chosen to pay by bank transfer, delivery times may be extended by 3/4 working days. Shipment will start only upon payment receipt.

FURTHER INFORMATION
To receive detailed information regarding global destinations, shipping requirements and delivery times please contact our customer service:

PETROLO Customer Service
tasting@petrolo.it
Phone +39 055 9911 322 from Monday to Friday from 9.00 to 17.00

(*) MBE “MAIL BOXES ETC”  – MBE 2529 MONTEVARCHI

Via Nello Traquandi, 5/7
52025 Montevarchi (AR) – Italy – P.Iva: 06583970485

Tel. +39 055 985 0095
email. mbe2529@mbe.it